New resource to help industry implement incoming VEU code of conduct

The Victorian Energy Upgrades program offers discounted products to help make homes and businesses more energy efficient, including in-home display units, lighting, showerheads, heating and cooling, and hot water systems. This helps households and businesses save on energy costs and reduces Victoria’s greenhouse gas emissions.



Every business and person involved in engaging with customers or responsible for creating energy efficiency certificates under the Victorian Energy Upgrades program must follow the code of conduct.

The code puts consumer welfare and customer service at the centre of how participants deliver the program to Victorians. It requires accredited persons and scheme participants who carry out activities under the Victorian Energy Upgrades program to:

1.act in a professional and ethical manner

2.protect consumers’ interests and promote confidence in the Victorian Energy Upgrades program high standards of conduct in their dealings with consumers

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